Shipping policy

Shipping Policy

At Senza, we are committed to providing a smooth and reliable international shipping experience. Please read the information below carefully before placing your order.

Order Processing

Orders are processed within 2–4 business days after your purchase is completed.

During periods of high demand, such as promotions, holidays, or product launches, processing times may be slightly longer.

Once your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking information.

Shipping & Estimated Delivery Times

We ship internationally through our trusted global logistics partners.

Estimated delivery times are provided for reference only and are not guaranteed.

Delays may occur due to:

  • Customs processing
  • Carrier delays
  • Severe weather
  • Public holidays
  • Other events beyond our reasonable control

Shipping Costs

We offer free tracked shipping on all orders.

No additional shipping charges will be applied at checkout unless otherwise stated.

Customs, Import Duties & Taxes

Orders are shipped internationally from outside your country of residence.

By placing an order, you acknowledge and agree that:

  • Your shipment may be subject to import duties, customs fees, VAT, GST, or other local import taxes.
  • These charges are determined by your local customs authority.
  • All import duties, taxes, customs clearance fees, and related charges are the sole responsibility of the customer.
  • Senza does not collect or pay import taxes or customs duties on your behalf unless expressly stated during checkout.

Customs authorities may delay shipments, and we are not responsible for delays resulting from customs inspections or clearance procedures.

If a customer refuses to pay required import duties or taxes and the package is returned, abandoned, or destroyed by customs, the original shipping costs and any return shipping fees are non-refundable.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take several days to appear after the package leaves our warehouse and enters the international shipping network.

You can track your shipment using the tracking link included in your shipping confirmation email.

Lost or Damaged Packages

We are not responsible for:

  • Delivery delays caused by shipping carriers.
  • Delays resulting from customs processing.
  • Packages marked as delivered by the carrier.

If your package arrives visibly damaged, please contact us within 48 hours of delivery.

Please include:

  • Clear photos of the outer packaging.
  • Photos of the shipping label.
  • Photos of the damaged product.

We will review your case individually and provide an appropriate solution where applicable.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If an incorrect address is provided:

  • We will attempt to contact you before the order is shipped whenever possible.
  • If the order has already been shipped, we cannot be held responsible for delivery failures resulting from incorrect address information.
  • Additional shipping charges may apply if reshipment is required.

Once an order has been handed over to the shipping carrier, address changes cannot be guaranteed.

Refused Deliveries

If a customer refuses delivery of an order, any eligible refund may be reduced by:

  • Return shipping costs.
  • Customs duties.
  • Import taxes.
  • Carrier handling fees.
  • Any other charges incurred as a result of the refused shipment.

Contact Us

If you have any questions regarding shipping, please contact us at:

info@feelsenza.co