Refund policy
Refund Policy
We want you to feel confident when shopping with Senza. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
Order Cancellation
Orders may be canceled within 1 hour of being placed.
After 1 hour, your order may already be processed and prepared for international shipping. Once processing has begun, cancellation can no longer be guaranteed.
To request a cancellation, please contact us immediately at: info@feelsenza.co
If your order has already been processed or shipped, it must follow the return procedure described below.
General Return Conditions
To be eligible for a return:
- Your return request must be submitted within 30 days after delivery.
- The product must be unused.
- The product must be returned in its original packaging.
- All seals must remain intact and unbroken.
- The item must be in resalable condition.
Customers are responsible for return shipping costs unless otherwise required by applicable law.
Hygiene and Health Protection Exceptions
For health protection and hygiene reasons (in accordance with applicable consumer protection regulations), certain products cannot be returned once their hygiene seal has been broken.
The following items are not eligible for return if the seal has been opened or tampered with:
- All intimate products, including vibrators and similar devices
- Bodysuits, tights, and stockings
- Wigs
- Thongs
- Condoms, supplements, tablets, lubricants, and creams
- Senza gift cards
Specific Conditions for Intimate Products
Intimate products may only be returned if:
- The product remains completely sealed and unopened.
- The original packaging is fully intact.
- The hygiene seal has not been broken.
If you received a new device but changed your mind, we can only accept the return if the product remains completely sealed and unused.
How to Return a Product
If you wish to return an item:
- First, confirm that your product meets the eligibility requirements listed above.
- Ensure that the original packaging and all seals remain intact.
- Email info@feelsenza.co to register your return request.
- Follow the return instructions provided by our support team.
Returns sent without prior authorization may not be accepted.
Defective or Damaged Products
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Please include:
- Clear photos of the product
- Photos of the packaging
- Your order number
We will review your case and provide an appropriate solution, which may include a replacement or a refund where applicable.
Refund Processing
Approved refunds will be processed to the original payment method within 14 days after the returned item has been received and inspected.
Original shipping costs and any import duties, customs fees, or taxes paid to local authorities are non-refundable.
Refused Deliveries
If a shipment is refused upon delivery, any of the following costs may be deducted from your refund:
- Return shipping charges
- Customs duties
- Import taxes
- Carrier handling fees
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
info@feelsenza.co